Shipping & Refunds
Shipping
We offer free standard shipping in United Kingdom for all UK MAINLAND orders
Refunds & Returns Policy
Should you wish to return any product(s) to us then please, in the first instance, contact our Customer Service via email to: hello@thevillagebrew.co.uk who will advise you accordingly.
We operate on a 14 day returns policy with your returns window starting as soon as your order has been delivered to you.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the proof of purchase.
To start a return, you can contact us at hello@thevillagebrew.co.uk.
Due to the nature of our product, we don’t accept returns for change of mind purchases. However if you believe your item is damaged or compromised in any way, please email hello@thevillagebrew.co.uk
If your order is returned to us by the courier due to delivery issues with your address a refund will be made minus our postage/return/admin costs
If your return is accepted, it will be your responsibility to arrange shipping back to us. Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.
Please do NOT send your return to our registered office address, it will NOT be accepted. We will provide you with a warehouse address.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@thevillagebrew.co.uk
You can always contact us for any return question at hello@thevillagebrew.co.uk.
Damages and issues
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.